Employment Opportunities

Join Our Team at I.D. Booth Inc. – Build Your Future with a Legacy of Excellence

Welcome to I.D. Booth Inc., a family-owned and operated leader in the wholesale/distribution industry of plumbing, heating, industrial, steel, and electrical supplies. Proudly serving Upstate New York since 1875, we’ve built a reputation for trust, quality, and innovation. With six generations of Booth family leadership, our 150-year legacy stands as a testament to our commitment to excellence and community.

As a cornerstone of the industry, we offer more than just jobs—we provide stable, rewarding careers in a company that values its people. At I.D. Booth, our employees are our greatest asset, and we’re proud to foster a family-first culture where loyalty, growth, and collaboration thrive. Many of our team members have been with us for decades, reflecting the supportive and welcoming environment we’ve cultivated.

Discover a Career with Stability and Growth

At I.D. Booth Inc., we’re always looking for passionate and dedicated individuals to join our growing team. Become part of a company that values its people, honors its legacy, and looks toward the future. Whether you’re seeking a role in sales, customer service, purchasing, accounting, management, logistics, operations, or supply chain, we offer a variety of opportunities to match your skills and aspirations. If you are beginning your career, already established in your field, or looking for new opportunities, we invite you to grow with us and contribute to our ongoing success.

How to Apply:

Ready to take the next step in your career? To apply, download our Employment Application, complete it, and submit it for one of the open positions listed below. We look forward to welcoming you to the I.D. Booth family!

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IT Technician / IT Support (Full-Time)

I.D. Booth, Inc. is seeking a highly skilled and versatile IT Technician to join our dynamic team in our Elmira office. The successful candidate will be responsible for providing comprehensive technical support, troubleshooting, and maintenance services for the company’s computer systems, networks, and related technologies across our branches.

Responsibilities

Hardware and Software Support

• Set up new desktop and laptop computers, mobile devices, cell phones, scanners, printers, and other peripherals
• Troubleshoot desktop hardware and software issues, including resolving printer problems
• Update operating systems and install software on desktops and laptops
• Remove viruses and spyware from desktops and laptops
• Configure and troubleshoot connections between desktops/laptops and servers
• Maintain security camera systems; replace cameras as needed
• Run and terminate Ethernet lines; troubleshoot Ethernet radios
• Replace AP’s and switches (indoor and outdoor) when necessary

Network Administration

• Set up network connections on desktops and laptops
• Understand and troubleshoot various network setups, including LAN, WAN, Ethernet, Wi‑Fi, VPN, and fiber optic networks
• Assist network administrators as needed

User Support

• Answer help desk calls, emails, and in-person requests, providing support to end-users
• Escalate issues to appropriate personnel when necessary
• Provide informal or formal training to users on computer hardware and software usage
• Disconnect, move, and reconnect desktops, laptops, and printers during departmental or employee relocations
• Travel to any branch when necessary if remote support doesn’t solve the problem

Security and Compliance

• Enforce security policies and protocols to protect data and ensure compliance with industry regulations and best practices

Documentation and Inventory Management

• Maintain accurate records of hardware and software inventory, user requests, issue resolutions, and system configurations
• Create how-to documents, checklists, and end-user documentation for policies, procedures, and software usage

Remote Support

• Provide remote support to users working from different locations, using remote desktop tools and communication technologies

Additional Responsibilities

• Possess knowledge of a wide range of operating systems and software for various electronic devices
• Act as a system administrator for the company’s ERP system, troubleshooting hardware, software, and data issues
• Familiar with social media platforms and capable of creating content and updating sites
• Knowledge of web development (HTML, PHP, CSS, SQL, frameworks), website maintenance, and control panel management (WHM, cPanel)
• Set up and troubleshoot email configurations on all devices and clients
• Knowledge of Linux, Unix, and command-line interfaces
• Familiarity with Android and iOS operating systems
• Understanding of data transfer protocols, including FTP and XML
• Set up and troubleshoot remote conferencing/access tools including Zoom, Web, Microsoft Teams, and Google Meet
• Stay up-to-date with industry standards and new products
• Knowledge and usage of Fortinet products
• Maintain telephones and phone systems at all branches
• Analyze data; create and run reports
• Knowledge of cloud server technologies including Azure
• Ability to read and understand code
• Perform other duties as assigned by supervisors

Qualifications and Skills

• Proven experience as an IT Technician or similar role
• Strong troubleshooting mindset, attention to detail, and ability to problem-solve
• Ability to work well under stress and deal with difficult people
• Excellent oral and written communication skills
• Quick learner with a self-teaching mindset
• Ability to accurately remember, retain, and follow documented instructions and procedures—even for tasks performed only a few times per year
• Takes initiative to identify issues, determine next steps, and follow through with minimal supervision
• Familiarity with various operating systems, hardware, and software
• Knowledge of network technologies and security protocols
• Analytical and problem-solving skills
• Ability to multitask and prioritize tasks effectively
• Team player with a positive attitude
• Must have a valid driver’s license
• Flexible work schedule may be needed; some nights and weekends may be required, including the ability to answer off-hours support calls

Compensation & Growth I.D. Booth, Inc. offers a competitive compensation package and opportunities for professional growth. If you meet the qualifications and are passionate about technology, we encourage you to apply for this exciting opportunity.

How to Apply:
To apply, please email your completed job application and resume to John Hunter Booth. Be sure to specify the job title and location in your email. Submission of a resume is required to be considered for this position.

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Branch Manager – Electrical/Plumbing/HVAC Distributor

Locations: One position available – Batavia

About Us:
I.D. Booth Inc., family-owned and operated, and a leading wholesaler/distributor of electrical, plumbing, HVAC, steel, and industrial supplies, is seeking a dedicated and experienced Branch Manager for our Batavia, NY location. With over 150 years of history, we pride ourselves on delivering exceptional service and sourcing hard-to-find parts for our customers. We are committed to providing stable, long-term career opportunities in a supportive, family-first environment.

Position Overview:
We are searching for one motivated individual with expertise in Electrical, HVAC, and Plumbing, who will lead the branch. The ideal candidate will bring strong leadership, excellent customer service skills, and a proactive approach to managing daily operations.

Qualifications:

• In-depth knowledge of HVAC, plumbing, and electrical systems
• College degree or equivalent professional experience preferred
• Previous experience in customer service and management is highly desirable
• Strong interpersonal and communication skills
• Ability to handle diverse customer situations with professionalism and tact
• Proven ability to collaborate with employees, management, factory representatives, and product agencies
• Physical ability to lift up to 50 lbs.

Key Responsibilities:

• Lead and oversee incoming and outgoing counter sales calls
• Provide expert guidance on product selection and customer inquiries
• Ensure accurate and timely handling of customer requests, including order entry, pricing, expediting, and billing
• Resolve disputes and warranty claims promptly and effectively
• Manage daily branch operations, including warehouse oversight, stock transfers, and product flow for local deliveries

Work Schedule:

• Monday to Friday, 7:00 AM to 4:30 PM, with occasional overtime as needed

Benefits:
I.D. Booth offers a comprehensive benefits package, including:

• Medical and life insurance
• 401(k) retirement plan
• Tuition reimbursement
• Profit-sharing opportunities

How to Apply:
To apply, please email your completed job application and resume to J. Walter Booth. Be sure to specify the job title and location in your email. Submission of a resume is required to be considered for this position.

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PLUMBING-HEATING/ELECTRIC COUNTER SALES & WAREHOUSE

Multiple Positions Available

We are currently hiring for Counter Sales & Warehouse positions at the following locations:

• Corning/Painted Post (1 position)
• Bath (1 position)
• Ithaca (1 position)
• Batavia (1 position)
• Wellsville (1 position)

Position Overview:
We are seeking enthusiastic and knowledgeable individuals with expertise in Plumbing, Heating, and/or Electrical sales. This role combines customer service, sales, and warehouse responsibilities, making it a dynamic and rewarding opportunity for team players who thrive in a fast-paced environment.

Qualifications:

• Prior customer service experience is preferred
• Strong communication skills and the ability to handle customer interactions with enthusiasm and professionalism
• Ability to collaborate effectively with employees and management at all levels
• Basic computer skills are required
• Physical ability to lift up to 50 lbs
• A team-oriented mindset with a proactive attitude

Responsibilities:

• Take an active role in handling incoming and outgoing counter sales and calls
• Provide expert support on product selection and customer inquiries
• Ensure accurate and prompt handling of customer requests, including order entry, pricing, expediting, and billing
• Assist customers in resolving disputes and warranty claims
• Perform inside counter sales and warehouse duties
• Pick orders, receive transfers, count inventory, make deliveries
• Restock inventory during downtime and assist with unloading delivery trucks as needed

Work Schedule:

7:00 am to 4:30 pm; Monday through Friday (hours may vary slightly). Some overtime may be required.

Benefits:
I.D. Booth offers a comprehensive benefits package, including:

• Medical and life insurance
• 401(k) retirement plan
• Tuition reimbursement
• Profit-sharing opportunities

How to Apply:
To apply, please email your completed job application and resume to J. Walter Booth. Be sure to specify the job title and location in your email. Submission of a resume is required to be considered for this position.

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DRIVER – Elmira & Ithaca, NY branches

Position Overview:
We are seeking reliable and motivated individuals to join our team as Drivers at our Elmira and Ithaca branches. This role is essential in ensuring timely and accurate deliveries while supporting warehouse operations.

Requirements:

• Must possess a clean driver’s license (CDL is not required)
• Ability to lift heavy objects 50+ lbs
• Experience operating forklifts, pallet jacks, and hand trucks is preferred

Responsibilities:

• Perform daily deliveries to customers and other branch locations; track using a tablet
• Collect and manage paperwork from branches
• Load and unload delivery trucks
• Assist with receiving freight and putting away stock
• Pick orders as needed
• Perform other duties as assigned to support branch operations

Work Schedule:
7:00 to 4:00; Monday through Friday. Some overtime may be required.

Benefits:
I.D. Booth offers a comprehensive benefits package, including:

• Medical and life insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Profit-sharing opportunities.

How to Apply:
To apply, please email your completed job application and resume to Ray Earl. Be sure to specify the job title and location in your email. Submission of a resume is required to be considered for this position.

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Outside Sales Representatives – Plumbing/Heating/Electrical Distributor

Locations: Multiple Territories Across Upstate New York

Position Overview:

We’re looking for dynamic sales professionals to strengthen our customer relationships, develop new business, and represent premium products in the field. If you have expertise in Plumbing/HVAC or Electrical sales and enjoy working directly with customers, we invite you to apply for an Outside Sales Representative role in the territory that best fits your experience and ambitions.

Qualifications:

• Expertise in Plumbing/HVAC or Electrical sales
• Prior business-to-business (B2B) sales experience is required
• Experience selling premium-priced products is preferred
• College degree or equivalent sales experience required
• Prior customer service experience is essential
• Strong communication, organizational, and time management skills
• Ability to work effectively with all levels of employees and management
• Proficiency with mobile devices and basic computer tools
• Ability to handle diverse customer situations with enthusiasm and professionalism
• Must be able to lift up to 50 lbs

Key Responsibilities:

• Build and maintain strong relationships with existing customers
• Identify and develop new business opportunities within your territory
• Conduct face-to-face sales calls with customers
• Document customer interactions before and after each sales call
• Submit daily call reports to the sales manager
• Provide guidance and support on product selection
• Occasionally deliver products to customers
• Participate in training sessions and meetings to stay updated on industry trends and products

Work Schedule:

8 am to 5 pm; Monday through Friday (hours may vary slightly). Some overtime may be required.

Benefits:
I.D. Booth offers a comprehensive benefits package, including:

• Medical and life insurance
• 401(k) retirement plan
• Tuition reimbursement
• Profit-sharing opportunities

How to Apply:
To apply, please email your completed job application and resume to J. Walter Booth. Be sure to specify the job title and location in your email. Submission of a resume is required to be considered for this position.